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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.

"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.

"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.

"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.

"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"

Old 01-16-2010, 03:31 AM   #1
ctcost
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DeLorme World Base Map Available for Haitian Relief Efforts

DeLorme World Base Map Available for Haitian Relief Efforts

DeLorme World Base Map data for Haiti is now available for free download
from DeLorme. The data can be viewed in XMap format and on an Earthmate
PN-Series GPS receiver for use in rescue and humanitarian efforts.

The DeLorme World Base Map is topological, routable, and GPS-navigable. It
accurately portrays major transportation layers, inland and shoreline
hydrography, boundaries, and major geographic features.

For more information and to download the free data for XMap or your
PN-Series device, please visit www.delorme.com and click on the top right
section of the homepage where information is provided.

We are working to also provide high-resolution imagery for use with our
data so please check back over the weekend and we will post any updates.
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