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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.
"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.
"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.
"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"
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08-26-2004, 06:16 AM
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Lotsa grits served!!!
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Join Date: Jun 2002
Location: San Diego/LA
Posts: 20,618
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Microsoft's Linux ad 'misleading'
Microsoft has been reprimanded over misleading advertising by the Advertising Standards Authority (ASA).
The UK watchdog upheld complaints about a magazine advert which claimed that the open-source operating system Linux was more expensive than Windows.
Referring to research, it read: "Linux was found to be over 10 times more expensive than Windows Server 2003".
The ASA concluded that the comparison was misleading because the operating systems ran on different hardware.
Hardware differences
Microsoft had said the Get the Facts ad campaign was intended to compare competing file-serving set-ups that met the same needs and were intended for the same purposes.
According to the software giant, a field test by independent analysts showed that Linux could be 10 times more expensive than Windows.
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