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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.
"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.
"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.
"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"
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07-15-2004, 05:29 AM
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Lotsa grits served!!!
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Join Date: Jun 2002
Location: San Diego/LA
Posts: 20,617
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AOL, Yahoo And MSN To Integrate Messaging
By David A. Vise
Washington Post Staff Writer
Thursday, July 15, 2004; Page E01
America Online Inc., Microsoft Corp. and Yahoo Inc. are teaming up to link their separate instant messaging services for use in the workplace, the first major step by the industry leaders to enable computer users to communicate with one another no matter which of the three systems they use.
In an announcement planned for today, the triumvirate will outline a new partnership aimed at spurring greater use of instant messaging at work by tearing down the electronic walls that keep the respective networks separate. To use the new system, companies will have to license new Microsoft network software that will serve as the hub connecting messaging systems operated separately by AOL, Microsoft's MSN division and Yahoo.
MORE HERE:
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